Shipping & Returns

Shipping Rates

UK

FREE Royal Mail 1st Class Tracked shipping on all UK orders

 

Europe

Royal Mail Tracked 3-5 working days starting from £13.50

FREE Europe shipping for all orders over £200.00

 

USA & Canada

Royal Mail Tracked 5-7 working days starting from £20.00

FREE USA & Canada shipping for all orders over £200.00

 

Asia

*Only shipping to Hong Kong, Indonesia, Japan, Singapore and South Korea*

Royal Mail Tracked 5-7 working days starting from £17.50

FREE Asia shipping for all orders over £200.00

 

Australia & New Zealand

Royal Mail Tracked 5-7 working days starting from £20.00

FREE Oceania shipping for all orders over £200.00

 

 

 

 

Returns Policy

Thank you for shopping with us! We strive to provide high-quality clothing and excellent customer service. Please review our returns policy below:

  1. Returns Eligibility

    • We only accept returns for items that have not been worn and are in their original condition (unwashed, unworn, and with all original tags attached).
    • We do not accept returns for items that have been worn or washed.
    • If we have sent you the wrong size or incorrect colour, we will gladly accept the return and issue a replacement.

  2. Faulty Items

    • All items are thoroughly inspected for quality before being shipped. 
    • If an item is faulty upon arrival (which is unlikely due to quality inspection), please contact us immediately, and we will work with you to resolve the issue.

  3. How to Return an Item

    • If you wish to return an item, please contact us within 14 days of receiving your order.
    • Provide your order number, details of the item(s) you wish to return, and the reason for the return (wrong size/colour or unworn).
    • CLICK HERE to start your return process or fill out the form below.

  4. Refunds

    • Once your return is received and inspected, we will process your refund or exchange.
    • Refunds will be issued to the original payment method within 10-14 business days, depending on your bank or payment provider.

  5. Shipping Costs

    • The customer is responsible for all return shipping costs, unless we have made an error with your order (e.g., wrong size or colour), or have sent a faulty product.

We appreciate your understanding and hope you enjoy your purchase! If you have any questions or concerns, feel free to contact us.

Thank you for shopping with us!

Jamie Clarke - England Deaf Football Captain

You might know Jamie as the remarkable captain of both the England and Great Britain Deaf Football Teams, or perhaps his prolific modelling career. What resonates most deeply with us at BASIK CLO, however, is not just his impressive list of achievements, but the quiet, unwavering dedication that underpins every single one of them.

While the goals and victories make headlines, it's the unseen hours of training, the discipline and the resilience in the face of challenges that truly define his success.

Having been profoundly deaf since birth, Jamie's commitment to excellence permeates every aspect of his life. His versatility, integrity, and a refusal to be limited by expectations is what makes his journey truly extraordinary.

"You will always have barriers, but it's just how brave you have to be. Stay strong and keep fighting."

We are incredibly proud to have individuals like Jamie in the BASIK CLO community, inspiring us all to focus on our own journey and to let our excellence be our loudest statement.
Follow Jamie